Refund policy

Last updated: September 6, 2026

If a significant technical issue makes your purchased theme unusable for its intended purpose and we cannot resolve it through support, you may be eligible for a refund. Requests must be made within 30 days of purchase and meet all conditions below.

Refund eligibility

• You request the refund within 30 days of your original purchase.
• A technical issue or limitation makes the theme unusable for its intended purpose.
• You have contacted our support team, and we cannot resolve the issue or provide a working solution.
• The theme has not been used to create or publish a live Shopify store.
• The theme has not been heavily modified beyond its original codebase.
• You have not violated our Terms of service.

We do not issue refunds for changing your mind, choosing a different theme, personal preferences, or not contacting support for help.

Request a refund

Use our contact form and include your order number, a clear description of the issue, and the steps you have already taken with support. Keep order details and other private information out of public forum posts.

We will review your request and respond within 1 business day.

Approved refunds

Approved refunds are issued to your original payment method. Processing usually takes 1 business day, but timing may vary by payment provider.

Once refunded, your license to use the theme is revoked. You must stop using it. Continued use may result in legal action.

Exceptions

• Customization services are non-refundable.
• Theme bundles are refunded as a whole. Individual themes within a bundle are not eligible for partial refunds.

Need help?

Start with our support forum, where your question may already be answered. You can also use the contact form for support or private purchase issues.