KS WhatsApp Chat

Although many Shopify businesses prefer to incorporate a fully integrated chat service into their stores, many others choose to provide customer support via WhatsApp. This is mainly because WhatsApp has become the de facto chat service for billions of people worldwide, and its business service offers numerous benefits for managing customer interactions.

With our Shopify snippet, you can quickly offer your customers a way to reach you via WhatsApp. A chat-like button will appear at the bottom of the screen, allowing them to initiate a conversation at any point during their shopping journey.

As with all our other Shopify snippets, installation is simple and straightforward. You’ll also find all the necessary settings to customize this snippet to suit your needs. For example, you can choose to completely disable the dialog interface and display only the chat button. When clicked, your customers will be redirected directly to the WhatsApp app.

Take a moment to explore the demo and see this snippet in action.

Last updated: February 28th, 2025 

Explore the live demo to see the snippet in action. Try the feature and see how it looks and works within a storefront on desktop and mobile.

If the demo asks for a password, it is usually ks.

View demo

Follow the installation instructions included with your snippet. Check its theme compatibility before making changes, and duplicate your theme so you have a backup.

Need help with installation? Check the guides and existing answers in our support forum, or ask there if you need more help. You can also use the contact form.

This snippet is free, including any updates we release. There is no time limit on access to released updates.

Have a question about choosing or using a snippet?

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We can help with installation, snippet functionality, and bugs. Custom implementation and modifications are outside standard support.

Our support forum is the preferred way to get help. Check existing guides and discussions first, as your question may already be answered. If you need more help, post your snippet name and a clear description of the issue so the answer can help others too.

You can also use the contact form. Send private purchase or download issues there, and keep order details, credentials, and store-access information out of public posts.

For questions about a paid snippet purchase or refund eligibility, contact our support team.

Read our full refund policy.